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Service Counter Automation Application
Client
The client is a prominent private bank in Sri Lanka, operating a widespread network of branches and ATMs. Known for delivering a wide range of banking products and services, the bank places a strong emphasis on integrating advanced technology to enhance its service to its customers.
Challenges
The bank sought to improve operational efficiency and align with evolving regulatory standards. To achieve this, it aimed to automate several critical business processes. The challenge was to implement a robust automation platform that incorporated the latest technology while supporting scalable and secure digital transformation.
Scope
Solution
The bank adopted IBM Cloud Pak for Business Automation, a platform that provides unparalleled capabilities such as a Workflow engine, a Rules Engine, a Document Management System and a Digitization Engine, to build a comprehensive automation ecosystem. MindCraft was selected as the implementation partner to develop a Service Counter Automation application and streamline in-branch customer onboarding. Key features included:
Real-time customer data capture- Ingestion and extraction of data from identity documents
- Online photo capture with image verification
- Digital signature integration
- Automated approval workflows
- Deduplication checks and validations against Central Bank requirements
Benefits
Significantly faster customer onboarding process, increasing throughput and business volumes
Enhanced regulatory compliance and operational transparency
Smooth passage through rigorous Information Security audits
Improved user experience at service counters with modernized, real-time processing
Tools
IBM Cloud Pak for Business Automation
OpenShift Container Platform
Conclusion
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